How Daimler is Dealing with Challenges and Disruptive Innovation Confronting the Automotive Industry


This article is part of an ongoing series that describes the concept of ‘’CHANGE MANAGEMENT & DISRUPTIVE TECHNOLOGY TRENDS’’ and how companies are coping with them.

You may have noticed in the past 20 years, there have been substantial changes across the automotive industry. Development and sales of electric cars have recorded unprecedently growth and major car manufacturers and tech giants are in a race to develop next-generation autonomous cars, fostered by fast-growing technology and the change in preferences and buying behaviours at the consumer’s end. The rise of the automotive market in China have brought further disruption in terms of manufacturing and sales. In this article we will examine the challenges Daimler is enduring, the key elements in their approach to leading and managing change, and the first steps you can take when managing change within your organisation.

Key industry trends and their impact on Daimler


On a mission to reduce emission of exhaust fumes and environmental noise pollution, over the past certain automotive brands have paid greater attention to developing electric cars. Tesla launched the first highway-legal mass-production all-electric car in 2006, which can be driven for more than 200 miles per charge. Since then, electric cars have been no stranger to the general public and they have gained huge popularity, with sales hitting the 2 million units in 2018 worldwide. The rapid development of electric cars has been enabled by the maturity of electric vehicle engine technology and increasing awareness with regards to the harmful effect on the environment created by traditional combustion engines. Governments have also shown huge support by providing tax benefits, buyer incentives and building free electric vehicles charging spots. With almost every automaker in the world following suit and more electric cars become available in the market at a lower cost, total sales of electric vehicles are projected to reach 11 million in 2025 and 30 million by the end of 2030.

Autonomous Vehicles

Another key trend that has disrupted the automotive industry is autonomous driving technology. It enables cars to drive independently even in the most complex traffic environment. Rapid maturity of technologies including computer learning, artificial intelligence and GPS have driven the development of autonomous vehicles. It brings benefits such as reduction in the number of accidents due to human error and aggressive driving, enhancement of quality of life and increase in productivity for drivers. Although there are public concerns over its safety and reliability, especially after the first fatal accident involving a self-driving Uber in 2018, as well as tight government regulations, the concept of autonomous driving will continue to gain momentum as major automakers, tech giants and financially backed start-ups seek to be at the forefront in the breakthrough of this revolutionary driving experience.

Shared mobility

Ignited by the penetration of digitalisation in our daily lives, ridesharing has gained huge popularity in the last 10 years, especially with the launch of Uber in 2009. Ridesharing allows people to request rides on their smartphones, which reduces the cost of owning a car. The licensed taxi industry has shrunk ever since and is projected to only hold around a quarter share of the ride-sharing industry in the world by 2030. Car sharing allows individuals to use a vehicle for a flexible period, without having to return to a rental office or station. These services have made travelling easier, more convenient and flexible from the customers’ point of view.

Rise of China in the automotive market

China has become the largest automotive market and car manufacturer around the globe, with 28 million cars being sold in 2018 and being responsible for manufacturing nearly 34% of the world’s cars in 2016. The rise of China’s automotive industry not only provides huge opportunities in traditional car sales, but also electric cars and other mobility services.


There has been demand for increased connectivity while in a car, not only in the form of enabling car owners to be able to check fuel remotely, but to have the digital capability to connect with the outside world and perform day-to-day tasks like office work, making a restaurant reservation, etc. while on the move.

Customer profile and consumer behaviour

Our research shows purchases of new cars have dropped amongst customers aged 18-34 over the last few years. Increasing convenience and affordability due to a wide range of available transportation means today has decreased the perceived value of a car ownership amongst this demographic, especially in urban areas.

How these challenges affect Daimler

These trends and key challenges have several implications on Daimler as the company seeks to stay ahead of new trends of the automotive industry in multiple fields. The powerhouse would need to fight to acquire the limited talent which are experts in the new technology and attuned with the changing trends. At the same time, they would need to retain their trained personnel to continue manufacturing existing combustion engine models to remain profitable. The company would also need to invest hugely in research and development and open a new manufacturing plant to divert from the existing traditional business model, which is a financial burden. They would also rethink and potentially switch their focus from internal combustion engines to electric vehicles, which is harder than a tech start-up such as Tesla, who only had to focus on developing electric and autonomous vehicles.

The rise of ridesharing and car-sharing will lead to fewer people purchasing cars, but this alone should not become a predictor that the demand for new cars is likely to decline dramatically. Target customers would switch from individuals to service providers, and the higher-than-average mileage of these provided vehicles means these cars would be replaced (purchased) more frequently. This means Daimler would need to switch part of its car production to more homogeneous models that can transport the highest proportion of riders at the lowest cost, while preserving its luxury identity.

The rise of China as a target market creates tremendous opportunity to capture value, but it will be a hurdle for Daimler to operate in a new market where social and commercial context, as well as regulatory policies and the political environment, are different. These new trends would force Daimler to find the right balance and strategy between existing production of combustion engine vehicles and innovation, but without having the financial freedom and distractions of competing on multiple fronts, like Tesla.

Daimler’s initiatives; strengths and weakness of Daimler’s approach to leading and managing organisational change


Facing the threats of new trends including electric cars, autonomous driving, connectivity and ridesharing, Daimler has opened a new business unit in 2016 to study and develop strategic solutions to help the automaker to stay at the forefront in these new areas. Wilko Stark, the CEO of CASE at that time would report directly to Dr. Zetche, the chairman of Daimler. Talents were invented to join the core team of CASE from other business groups were generally younger and more familiar with the fast-changing trends.


Daimler launched its own operating system called Mercedes Me, which offers software with functions such as music and TV streaming and performing office tasks in cars have brought convenience for their customers. Daimler’s decision to develop its own operating system allows the company to take full control in delivering a more sophisticated experience to its customers, as well as retaining initiatives to exploit profitable connected services in the future.

Autonomous driving

In an effort to secure a leading position in the autonomous driving sector, Daimler is working towards providing more value to its customers in combined terms of hardware, services, and software. In 2017, Daimler started partnering with Uber where Uber provided their ride-sharing platform and Mercedes supplies its autonomous driving technology. Nevertheless, Daimler still partnered with competitors like Audi and BMW in developing an independent mapping system to be used in self-driving vehicles.